Contact Infin8ty Support
Get in touch with our support team for assistance with your account, transactions, or any questions about our services.
Send us a Message
Fill out the form below and our team will get back to you as soon as possible.
Frequently Asked Questions
How do I open an account?
You can open an account by clicking the "Sign Up" button and completing our verification process. It takes just a few minutes to get started.
What documents do I need?
You'll need a valid government-issued ID, proof of address, and in some cases, additional documentation depending on your account type.
How long does verification take?
Most accounts are verified within 24-48 hours. We'll notify you via email once your account is approved.
What are the transaction fees?
Transaction fees vary by plan. Basic plan starts at 0.75%, Pro plan at 0.5%, and Enterprise at 0.25%. See our pricing page for details.
Is my money safe?
Yes, we use bank-level security with encryption, cold storage, and comprehensive insurance coverage to protect your funds.
How do I get my debit card?
Once your account is verified, you can order a debit card through your dashboard. Delivery takes 7-14 business days worldwide.
Support Hours
Our support team is available to help you with any questions or issues.
Frequently Asked Questions
How can I contact Infin8ty support?
You can reach us through our contact form, email at support@infin8ty.com, live chat on our website, or by phone at +1-800-INFIN8TY. Our support team is available 24/7.
What are your support hours?
Our customer support is available 24/7 for urgent issues. Live chat and phone support are available Monday-Friday 9 AM - 6 PM EST, while email support is available around the clock.
How quickly do you respond to inquiries?
We typically respond to emails within 2-4 hours during business hours and within 24 hours for non-urgent inquiries. Live chat responses are usually immediate, and phone support is available for urgent matters.
Do you offer phone support?
Yes, we offer phone support for premium and enterprise customers. You can also request a callback through our contact form, and we'll call you back within 30 minutes during business hours.
Can I schedule a consultation?
Absolutely! We offer free consultations for new customers and existing clients who need assistance with complex financial planning. You can schedule a consultation through our contact form or by calling us directly.
What languages do you support?
Our support team is fluent in English, Spanish, French, German, and Mandarin. We can provide assistance in these languages through all our support channels including phone, email, and live chat.